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My router works fine with or without Scam Protection, with or without TalkTalk DNS. Unlike some ISP's that allow only ISP supplied routers TalkTalk allow customers to use their own router so long as it's approved for connection to the Openreach network.

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I can still use the essential security features of TalkTalk DNS, switch off Scam Protection as I have been, as and when required by using this switch, anytime over the last 8 months, and do have full functionality of remote access One thing to consider is that I am not using a Talk Talk router either.

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Hi has been actively blocking several remote access software websites used by scammers and this blocking commenced on 6 December 2017 just over 8 months It should not take in excess of 12 months to provide a solution to a consumer to without having to totally bar the DNS Servers on Team Viewer.Ĭustomers that wish to use remote access software have long-since had the choice of switching off Scam Protection - an 'unblock switch'. Whilst we appreciate Talk Talk is looking to protect the consumer, such actions as blocking without providing a workaround solution is simply not acceptable and could have cost hundreds, if not thousands of pounds in lost time and revenue as a result. Such practices need to stop, we pay to use a service, we have levels of expectation as to the service provided.

However, to be honest, if you utilise a VPN, it will give you additional security if you are accessing other hardware remotely but be sure to adjust any security policy (if you are IT Support you'll know this already) to reflect the changes or you may find you are still 'locked out'.Īpologies for the long winded post but I hope that the Talk Talk Management and Tier 3 Support and above see this post.

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it's free for a reason, consider your security. Note: Be sure to do your research on anything provided 'FREE'.

Try browser extensions - Chrome Store/Microsoft Store provide VPN Extensions - some are free*.

Without having to change the ISP DNS server data to say Google DNS quite simple.

If you are able and only as a temporary measure - use your mobile as a 'hotspot'.

quite simple, liase with Team Viewer to discuss the issues and find an acceptable solution, no simply block and anger the consumer who has an expectaton of service provision. So instead of being able access what I needed within a matter of minutes, it took a matter of days due to security protocols.ĭespite my querying this with Talk Talk support (Tier 1) who were no use whatsoever, it took almost a week for a Manager to contact me (Saturday 14 July 2018), again, this is simply not acceptable and they have been advised on what they should do to resolve this. I, like many, have only found out that Team Viewer had been blocked when I needed to use the software (which I have been using for over 10 years) - in an emergency and found I couldn't use it thanks to Team Viewer Support who told me. Whilst I appreciate Talk Talk is trying to protect it's consumers, it needs to be more effective with it's communication - an not just via this forum but that of the main Talk Talk website. Post Date - 15 July 2018Īs a paying consumer (and former business user) and after expressing my discontent to a Talk Talk Manager, (so he claimed) at how TalkTalk has failed to communicate the fact that as a consumer ISP, it has taken upon itself to block Team Viewer (Software) and website by blocking the DNS servers to Talk Talk Customers and without making it clear why or when this would come into effect or for what duration of time this would be effective and that this practice is not acceptable and will raise this with Ofcom.

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